Here's What Our Customers Are Saying About Us

• MOUNTAIN VIEW MILLWORK
  
  Received the clock today in the mail. Thanks, it will look good hanging in my shop. The Edgebander is working well and has proved to be a great investment. Best Regards - Errol Armella
• J & G MACHINERY INC
  
  Many times we forget to thank those that add to our success. EX-FACTORY is a very important customer to J & G MACHINERY, and we at J & G MACHINERY value the relationship we have with EX-FACTORY, and thank you and your company for all the orders over the years. We enjoy working with everyone in your group. - You run a top notch organization and are truly one of the best "marketing brains" in the industry. - I just thought you should know how much I value your business. - Jerry Johnson
• ALLIED BEARINGS
  
  My Buying Experience was… Great - Randall Gardner
• LARRY STONE
  
  I had a great experience with my first online Auction; [Customer Service] was terriffic. I received the item this morning. - Larry Stone
• CONSTRUCTION SERVICE ASSOCIATES
  
  Hope all is well with you. Seems that EX-FACTORY is growing in all directions. We recently bought a small compressor thru Paul Byrd - good fellow to do business with and the product is nice too! - Michael Cohan
• MCDANIEL HARDWOOD PRODUCTS
  
  I've made 2 purchases from EX-FACTORY and I'm very happy with both. I've found your team to be very helpful. Thank you. - David Hoffman, Plant Manager
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• WOODCARVER
  
  My bid was submitted. In the end I was the only one who bid on the machine so it was straight forward. I picked up the Band Saw myself and had no problems. Overall, it was a good experience. - Robert Niclas
• COLONIAL CABINETS LLC
  
  My Buying experience... was completely satisfactory. I will definitely use EX-FACTORY again. - Roddie Guin
• J-ROD DISPLAY DESIGN LTD
  
  My Buying Experience: Was excellent. My sales person was/is a true professional. His follow-up was great and he returned my emails and phone calls promptly. He was also very sincere with advice to which machines to purchase. We would definitely purchase again. - Elizabeth Rodriguez, Director of Operations
• ROYAL PALM CLOSET DESIGN INC
  
  The people at EX-FACTORY were first rate. They all worked hard to keep the small bumps in the road small. [Product Manager] and [Leasing Consultant] worked tirelessly to make all the transactions smooth and accurate. - Matt Oelrich
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer
• D & G WOOD PRODUCTS
  
  In dealing with EX-FACTORY, I felt the salesman was well informed to my needs and gave considerable help in locating equipment for us. This is the second time I've purchased equipment from you and have been well pleased! - Donald Nesmith
• PALLISER FURNITURE
  
  It appears now that we were actually be getting our parts. We have been in possession of the MULTISCORE "MR-21" for about (3) months with "NO" tooling or spare saw blades. - Tim Coleman
• NH HISTORIC SASH & WINDOWS
  
  Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
• JSC ABBOTT
  
  Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha
• ARCHITECTURAL STAIRWAYS INC
  
  Tom V. was very diligent and responsive to our inquiries. His product knowledge is excellent and I love an honest salesman! - Ralph Kemker, President
• WILLIAM MCLEAN
  
  Hi [Product Manager]: I would first like to thank you and all your staff that helped us when we picked up the router. They showed genuine concern when they prepared the router for shipment. The whole experience was enjoyable. - The router didn't move an inch while in transit, and we were able to get a neighborhood wood dealer to use his fork lift and driver to take the router out of the truck and place it safely into my workshop. I surely recommend EXF to friends and associates if they need machinery. - Thanks again for the excellent service and the work you and your support staff did in wiring up the router and its vacuum pump. - William McLean
• WORKS N’ WOOD
  
  Very easy. All you need to know is what you want, and the rest is taken care of. - Thanks, EX-FACTORY! Cyril Bischoff
• CAJUN CYPRESS AND HARDWOODS OF BATON ROUGE, INC
  
  our buying experience with Ex-Factory was very smooth and easy. we found the saw we wanted on the website and there were plenty of pictures that showed just about everything we needed to know about the saw before we ever contacted the sales rep.The description was accurate and shipping arrangements were easy. we had just about made our minds up before we called. definitely would recommend and will shop here again.
• SOUTHERN MINNESOTA WOODCRAFT
  
  My buying experience was easy and fast. I needed a Paint Booth for my new location and was able to see what I was buying and happy with the price. They shipped it to my door. I never had to leave the OFFICE. This makes good sense to me. - Eric Flom
• PARRETT WINDOWS & DOORS
  
  [Product Manager] does a very professional job. This transaction was handled very well. He had a very difficult Seller who was fully responsible for negatively impacting the sale. - Ron Safford
• WAYNE HODGSON
  
  set up and service has been excellent
• DAVID SANDALA
  
  Sold the Saw locally. Thanks for your input and help; I would definitely use your service again. - David Sandala
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• THE CEDAR STORE
  
  I think the $75 is very acceptable under circumstances and also a good business decision on your company's part. I have gone the extra step in my business to keep a customer happy. - After all, one person saying bad things about your company can offset 100 people saying good things and cost you money in the end. - I will accept your offer and say good things about you guys. - John Saxon
• ALEXANDER FABRICS LLLP
  
  I received all the information including the specifications, and photos so we could make the decision to buy the Saw. It was a great experience working with people who know their business. - John Small
• GRIDWORKS INC.
  
  [The Product Manager] was very professional and easy to work with. We had a fire here; he and company gave us excellent service in our time of need. - Randy Otto
• CARDINAL HEALTH
  
  Customer Service was outstanding. [Product & Freight/Logistic Managers] and the entire crew all participated to satisfy our needs…I salute your efforts. I've already posted on your website and look forward to working all you folks again. Sincerely - Mike Chavez
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht