Here's What Our Customers Are Saying About Us

• VINTAGE LEATHER
  
  
• COUNTER EFFECTS
  
  
• TEA & ELLE WOODWORK LLC
  
  Thank you for your efforts in resolving the HOLZ-HER Panel Saw issue. I am quite satisfied with the results and feel that EX-FACTORY has lived up to the recommendations given. [The Product Manager] was very prompt and courteous. - I will certainly be a repeat customer and have already recommended your company to others looking for equipment. - Thank you again for the service and also for the cool knife! Enjoy this holiday weekend. - Todd Gleason
• MCDANIEL HARDWOOD PRODUCTS
  
  I've made 2 purchases from EX-FACTORY and I'm very happy with both. I've found your team to be very helpful. Thank you. - David Hoffman, Plant Manager
• HOME GROWN LUMBER
  
  Once everything got rolling, it went very smooth; received machine within (4) days cross-country. Great service - always reached representative. - Skye Berry
• PINE-MANZANITA
  
  We've finally taken delivery of both machines and the packing on both were great. It took 3 different cranes to get that ANDI out of the container and everybody finally left here at 4:00 am this morning after an entire night of pulling and yanking. - Thanks for the tooling. Like Christmas all over! - Lance Lerman
• NEFAB PACKAGING SOUTH EAST, LLC
  
  
• BUILDER RESOURCE
  
  [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
• DREAM BUILDERS OF THE SOUTHWEST
  
  Good news! Sam Bone from Dream Builders called to say that the AYEN "SKB-50" was up and running. He wishes for us to know that in his opinion, there would have been no way that referenced machine could have been in production at the sellers just prior to shipment - missing O-rings in pneumatic blocks. He also took the time to thank us for our support. - We worked together well as a team. The net result is that DREAM BUILDERS is in the market for (3) more pieces of machinery and will come back to us! - Carl Stout
• NORTHLAND LLC
  
  No resolution's to any issue. Basically "you're on your own" or spend $5k to have someone come out and get the machines set up correctly. The manual was written in another language and translated "poorly".