Here's What Our Customers Are Saying About Us

• ARCHITECTURAL WOODWORKING
  
  …I have found this model with another vendor who is quite a bit closer, and they would sell it for the same price but include delivery. I hooked up with this machine on the EX-FACTORY website through, and prefer to do business with ya'll, given this would be my third EX-FACTORY purchase, and appreciating the good customer service provided by EX-FACTORY. Thanks. - Dennis McKee
• HAWKINS CABINET
  
  My Buying Experience … was smooth and hassle free. - Scott McKnight
• GILMORE INC
  
  Thanks to [your Product Manager] for helping to get the seller to crate the machine so it could be shipped common carrier resulting in great shipping cost saving. - Mark Mackintosh
• HURRICANE ANDREW WOOD PRODUCTS INC
  
  Thank you, for getting back to me. … I've been buying equipment from most of the East Coast used equipment dealers and auction houses for the last eight or so years (slowly, I might add), plus during that time have attended many of the larger east coast furniture plant auctions, both pre- & post-9/11… I'm afraid I'm one of those odd individuals who pick out my latest copies of the monthly prices realized from The Book or my most recent Classified Exchange before I crack open my latest issue of Playboy. As always it is a pleasure dealing with you and your knowledgeable company. I have spent many early morning hours looking over EX-FACTORY's inventory dreaming of the day when I will be able to afford many of the more automated machines you have… My regards to [your Product Managers], and the whole crew at EX-FACTORY. You guys are tops in my book. I guess we're all learning from each other how this buy and sell thing works… Thanks again for the heads up reminder. You're being very professional in your follow up and I like that. - Regards from Adam Thomson
• DUSTY STRINGS COMPANY
  
  I flew from Seattle to inspect (2) CNC Routers. When I arrived, the machines were powered up, an employee was busy dusting the machines and the EXF technician was standing by to demonstrate them to me. All my apprehensions about buying used equipment went away as my questions were professionally answered. We made a deal, and I would call EX-FACTORY again if I was looking for used woodworking machinery. - Ray Mooers, President
• TEA & ELLE WOODWORK LLC
  
  Thank you for your efforts in resolving the HOLZ-HER Panel Saw issue. I am quite satisfied with the results and feel that EX-FACTORY has lived up to the recommendations given. [The Product Manager] was very prompt and courteous. - I will certainly be a repeat customer and have already recommended your company to others looking for equipment. - Thank you again for the service and also for the cool knife! Enjoy this holiday weekend. - Todd Gleason
• WAGSTAFF, DAVID
  
  My Buying experience… an easy transaction - [Product Manager] was great and returned my calls promptly. I am happy with the Saw and feel I paid a fair price. - David Wagstaff
• HAMMERDOWN WOOD PRODUCTS
  
  I bought this Saw while I was traveling on the road. I only talked to EX-FACTORY a few times and when I returned home it was there. - Stacy Hunt
• FLEXCEL-FORDSVILLE
  
  Overall positive experience. Questions were answered or information received promptly. Good price and reasonable lead time for new equipment. - Michael L. Nowery
• INDIAN COUNTRY
  
  [Your Product and Freight/Logistics Managers] did a great job for us. Thanks. - Dennis Disbrow
• INDUSTRIAL CRATERS & PACKERS
  
  Product was BETTER than I expected. Photos were very accurate. The quality more than met our expectations. We are very pleased. - Russ Devore
• RIDGID CABINETS
  
  The sales people are very (knowledgeable) helpful in matching the right machine at a good price for new and new machines. - Chris Sarns
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• MID-AMERICA CABINETS INC
  
  [Product Manager] makes the buying experience fun. - Rob Sample
• CARVER CREEK ENTERPIRSES INC
  
  I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean
• FIMBEL ARCHITECTURAL DOOR SPECIALTY CO
  
  Great product selections, prompt and knowledgeable support! - Good value, positive experience. - Jeff Deal
• ATLANTIC NEON
  
  Excellent buying process with no problems or surprises. We will be using your service as our needs change. - Everet Love
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• COLONIAL CABINETS LLC
  
  My Buying experience... was completely satisfactory. I will definitely use EX-FACTORY again. - Roddie Guin
• BUILDER RESOURCE
  
  [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
• CONSTRUCTION SERVICE ASSOCIATES
  
  Hope all is well with you. Seems that EX-FACTORY is growing in all directions. We recently bought a small compressor thru Paul Byrd - good fellow to do business with and the product is nice too! - Michael Cohan
• COMPOSITE ARMOR INC
  
  Great web site; easy to check out equipment. - Bill O'Grady
• PINE-MANZANITA
  
  We've finally taken delivery of both machines and the packing on both were great. It took 3 different cranes to get that ANDI out of the container and everybody finally left here at 4:00 am this morning after an entire night of pulling and yanking. - Thanks for the tooling. Like Christmas all over! - Lance Lerman
• THE FINE WOODWORKER LLC
  
  Very good experience. I'll definitely will use your services again. Thanks so much. - Alonso Florez
• HIGH PLAINS WOOD PRODUCTS LLC
  
  My Buying experience… Great company, great experience. We'll be back. - Kevin Brown
• PRIME PANELS NEW ZEALAND LTD
  
  Very smooth transaction. I will refer to EXF for future requirements! - Nav Singh
• STEVE'S WOODWORKING/EBERSOLE STEPHEN
  
  I wanted to make one last contact with you regarding the ANDI "Exxact" we purchased from you October 10, 2003. - First of all, thanks so much for helping us make the purchase. We did find things worked out very well considering everything. - You will remember my men had gone to Kansas to hear the spindle run, and when they go there, it was not operational. The agreement was we would listen to the spindle run over the phone. That was a mistake, because listening to a spindle run via cell phone is not a workable substitute. When we got the machine, we only ran it a very short time until we found it breaking bits, making a terrible growl at speeds above 5,000 rpm etc. - When my technician disassembled the spindle, the bearings were shot, the armature was out of balance, and the cups that hold the tools were so badly worn they seated at top rather than at the bottom edge. That was a low ebb in our CNC experience. - But as it turned out, new bearings cost $1,200, a motor shop balanced the armature, and a local machine shop was skilled to machine out the cup for the tools, and only one was too badly worn and needed to be discarded. These additional items cost me $500.00 so for $1700.00 above other expected costs we now believe we have the machine in fairly top notch shape. - We have been running the machine all the last two weeks, and it has been performing as is expected of a good machine. - So that is pretty much our story at this point. I don't feel the folks in Kansas really told us the whole story, but that is life. I feel you did all that you promised, and would not hesitate to purchase from you again if and when opportunity affords. - Steve
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• REEVES OF CAROLINA
  
  My buying experience ... Like clockwork! Everything took place in a timely manner. The equipment was exactly what it was represented to be. Very professional. - Malcolm Reeves
• BILLCO PRODUCTS
  
  My Buying Experience… Great! - Chip Sligh