Here's What Our Customers Are Saying About Us

• BOGDON & GROSS
  
  I wanted to write and say thank you for all your efforts, they were all appreciated and it was a success in the end. The machines arrived 9:30 pm Friday evening and are in process of being installed. Thanks again! - Steve Dillman
• SOMMERS MILLWORK
  
  [My Buying Experience] was smooth. We had been looking for this piece of equipment for a long time and were very pleased to find it on your website. I made a call and had it bought. That's cool. Thanks, Mark Sommers
• MID WESTERN MOULDINGS
  
  Large selection of equipment, easy to use web site, friendly sale staff, quick shipping. - Mike Chapman, Owner
• KOALITY WOOD PRODUCTS
  
  My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
• JACOB PALLETS
  
  I was concern about how reliable was doing business with EX-Factory at the beginning. Since my first contact with Michael trought emails and phone calls, I received all the supportn I need to feel more confident about my order. I received my order and all work out good. Every time I call the main office, I was able to speak with a real person, not an answering machine. We now are looking for a bigger machine and the first person we called, was Michael.
• HOME SHOP
  
  I had good satisfaction with the dealer, and it was good equipment. It was what he said. Dealer was good for shipping and handling. - Roman Bontrager
• KARSTEN HOMES OF TEXAS LTD
  
  My Buying experience... started with a sudden need for a Vertical Panel Saw. The other sources I found had an inadequate selection of equipment. Once I identified the Saw I wanted, EX-FACTORY handled the rest of the process with efficient, professional service. - Scott Isom
• ALBERTA SPRUCE INDUSTRIES LTD
  
  [Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
• OELLA SAW AND TOOL
  
  02.28.2012 Email from Dave Hicks (dave@oellasawandtool.com) at 10:18am to Eric. Just a note of appreciation for 2 staff members on your EXF Team. - [Auction Customer Support] responsive, friendly, and helpful. After an auciton, it's often the follow up and post sales servcie that drives me to return to the auction format or moves me to other buying formats. Once an auction closes, it can often be a drag to handle all the logistics, I find with [CS], it's rather eay and has been a positive experience. [CS] is friendly and never gets annoyed....{CS] is just a nice person to deal with on the phone, as simple as it sounds, it really does make a difference to a bidder. - Furthermore, I want to mention [Auction Manager]. I have never dealt with him until the Auction. My first phone call was about the assets, I had a few quesitons prior to the sale, he quickly answered them and with his clear photos, I was able to know exactly what the lots included. This made me comfortable. I was able to bid with confidence. - I won a few items and he has been handling the carting and rigging over the last few days. Although the items have not been received, they leave today, I am confident that he has provided an excellent service. He spent a lot of time gathering the contents of a room and arranging them for common carrier. He was always available via cell phone and not once did I have to leave a message. - PS - I will follow up to confirm what an excellent job I expect when the 3 pallets arrive the end of this week. - Dave Hicks
• ROYAL PALM CLOSET DESIGN INC
  
  The people at EX-FACTORY were first rate. They all worked hard to keep the small bumps in the road small. [Product Manager] and [Leasing Consultant] worked tirelessly to make all the transactions smooth and accurate. - Matt Oelrich
• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• KASWOOD DEVELOPMENTS
  
  I was apprehensive about buying a used piece of equipment without seeing it first, but everything turned out very well, from the purchasing process to shipping. Thank You. - Nettie Dueck, Co-Owner
• MB MANUFACTURING CORP
  
  [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
• MADERAS TROPICALES SA
  
  Greetings from Guatemala! Our ORMA Press is working fine and we are back for some more equipment! - Nicholas Dorion
• WAYNE HODGSON
  
  set up and service has been excellent
• BILL JOHN
  
  I was very pleased with the variety and quantity of items offered online. Also, your [Product Manager] was very helpful and friendly. I felt I was treated well and like a customer! I would highly recommend your service to others. - Bill John
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  Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• YUSHIN AMERICA
  
  This was a first time purchase. I wish all my vendors were this helpful. - Chris Whipple
• J-ROD DISPLAY DESIGN LTD
  
  My Buying Experience: Was excellent. My sales person was/is a true professional. His follow-up was great and he returned my emails and phone calls promptly. He was also very sincere with advice to which machines to purchase. We would definitely purchase again. - Elizabeth Rodriguez, Director of Operations
• WOODCRAFTERS HOME PRODUCTS
  
  EXF has always help me in finding the equipment we need at a fair price. - Ricardo Villarreal
• JOYWAY PRODUCTS
  
  Quality CNC for the money. All the people that handled the sale to shipping were excellent. [The Product Manager] for info on the machine, [Customer Service] for payment info and [Manager] for shipping - even with the snow storm you had! - Wayne Heikila
• RAMSEY CABINET SHOP
  
  No Complaints. Good Service. Would have been nice to be better informed of shipments arrival date. - James C. Ramsey
• WILSONART INTERNATIONAL INC
  
  Product Manager was exceptionally helpful. - Gary Green
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• WIRELESS UNLIMITED, LLC
  
  Just wanted to send you a note of gratitude for your work on the auction. After a few bumps getting going all went well. Also I wanted to let you know that [Auction Administration] was wonderful to work with, and I feel that [you] went over and above to make sure that the after Auction details/payment were handled expeditiously. All in all this was a very positive experience, and I look forward to our future dealings. - Jeff Thorn
• MASTERBRAND CABINETS INC.
  
  First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• KLAAS CUSTOM WOODWORKING
  
  I really appreciate the service you provided. [Product Manager] was great to work with, and I appreciate his honesty and friendliness - Klaas Werkema
• ALL ABOUT CLOSETS
  
  My experience with EX-FACTORY was very good, but the information given by the customer was incorrect. The location of the machine was not where it was stated on the Auction site. Also, I was never told that the machine was stored in a barn for (3) years. - Philip Calococci.