Here's What Our Customers Are Saying About Us

• OELLA SAW AND TOOL
  
  02.28.2012 Email from Dave Hicks (dave@oellasawandtool.com) at 10:18am to Eric. Just a note of appreciation for 2 staff members on your EXF Team. - [Auction Customer Support] responsive, friendly, and helpful. After an auciton, it's often the follow up and post sales servcie that drives me to return to the auction format or moves me to other buying formats. Once an auction closes, it can often be a drag to handle all the logistics, I find with [CS], it's rather eay and has been a positive experience. [CS] is friendly and never gets annoyed....{CS] is just a nice person to deal with on the phone, as simple as it sounds, it really does make a difference to a bidder. - Furthermore, I want to mention [Auction Manager]. I have never dealt with him until the Auction. My first phone call was about the assets, I had a few quesitons prior to the sale, he quickly answered them and with his clear photos, I was able to know exactly what the lots included. This made me comfortable. I was able to bid with confidence. - I won a few items and he has been handling the carting and rigging over the last few days. Although the items have not been received, they leave today, I am confident that he has provided an excellent service. He spent a lot of time gathering the contents of a room and arranging them for common carrier. He was always available via cell phone and not once did I have to leave a message. - PS - I will follow up to confirm what an excellent job I expect when the 3 pallets arrive the end of this week. - Dave Hicks
• CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP)
  
  Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell
• PURPLEHEART ARMOURY
  
  EX-FACTORY provides an excellent range of products from low end to high end, so you can invest according to your budget and company size. - Christian Darce
• CUSTOM HANDCRAFTED FURNISHINGS
  
  My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett
• G & G LUMBER CO INC
  
  My buying experience …was very simple. No hassle, no surprises, and no [lip service]. It was very easy and without all the haggling. - Jim Staley
• JENSEN HOMES, INC
  
  Thanks again for all your help. So far we have sold 63% of our larger machines. We could not have accomplished all of this without EX-FACTORY and yourself. - Thanks again. - Mike Mischke
• ALTERNATIVE ENERGY SOLUTIONS
  
  Thanks for all of your help with trying to resolve this problem. I was actually talking to my brother, and we will search and remedy the missing screen carriages. There is no reason for you to talk to [the manufacturer] about them. We will only get a few key components from them and probably have a local guy fab some others to cut costs. The main thing for you to make sure it happens is that he Seller holds true to his word of offering me ...$ 1,000 for this hassle. Once again, thanks for helping me. - Eric Kreidermacher
• BILL MARKLE CABINETS
  
  My Buying experience… Good - Thanks. - Bill Markle
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• David Latimer
  
  It was good. [Product Manager] had to check out (3 - 4) Saws to find the one I needed. - David Latimer
• FIXTURE WORLD
  
  I have sold and purchased equipment through EX-FACTORY. Both experiences exceeded expectations. - Our experiences with EX-FACTORY have been excellent; in fact, we are in process of searching for two additional pieces of equipment using your web site. - Barth Barnhart
• BLUEDOT
  
  Today it seems that most of us don't take the time to express our appreciation of "internal" customers. - Here at BLUEDOT FUNDING, we do take the time to say "Thank You." We appreciate you allowing us the opportunity to represent your company by partnering with EX-FACTORY and providing the financing for the equipment you are selling to your customers. We hope this leasing transaction was an enjoyable experience for both you and your customer. - James Howorth
• AMBROSCH INTERNATIONAL
  
  [Your Customer] just called and he's got the Machine up and running and said that he is satisfied with his purchase. - FYI, Walter Ambrosch
• KANDU INDUSTRIES INC
  
  [Product Manager] is an excellent person to deal with, and the other staff were excellent as well. Thank you for working with Kandu Inc. - Jerry Hawse
• THE FINE WOODWORKER LLC
  
  Very good experience. I'll definitely will use your services again. Thanks so much. - Alonso Florez
• TEKNION LS
  
  Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon
• CASEY SCHMIDT
  
  Please let your Management know that [Product Manager] was great to work with last week. I really appreciated their efforts. - Casey Schmidt
• WILLIAM MCLEAN
  
  Hi [Product Manager]: I would first like to thank you and all your staff that helped us when we picked up the router. They showed genuine concern when they prepared the router for shipment. The whole experience was enjoyable. - The router didn't move an inch while in transit, and we were able to get a neighborhood wood dealer to use his fork lift and driver to take the router out of the truck and place it safely into my workshop. I surely recommend EXF to friends and associates if they need machinery. - Thanks again for the excellent service and the work you and your support staff did in wiring up the router and its vacuum pump. - William McLean
• SUPERIOR KILNS
  
  We bought a used left-handed SL Rip Saw. They are rare, so selection of used equipment was a benefit to us in this case. The salesman was a pleasure to work with. - Keith Daggett
• BANTZ
  
  ...dealing with you has been super! Thanks very much for bringing all of the pieces together for me so quickly. When I start working on getting a good Table Saw and a Lathe, EX-FACTORY will be the place I will start. - Dave Bantz
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer
• SONROSE CABINETRY
  
  My Buying Experience …was handled in a very polite manner; very professional. - Ryan De-Hart
• BSG INC
  
  Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
• HOME SHOP
  
  JUST A QUICK NOTE TO LET YOU KNOW THAT THE MORTISER ARRIVED TODAY, SEPTEMBER 28th IN PERFECT CONDITION. IT HAD A VERY GOOD RIDE WITH FEDEX! POSITIVE FEEDBACK HAS BEEN LEFT FOR YOU…. THANK YOU FOR AN EXCELLENT TRANSACTION. THANK YOU. - Ron Baxter
• MB MANUFACTURING CORP
  
  [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
• CABTEC MANUFACTURING INC.
  
  I have used EX-FACTORY to sell and purchase equipment over that past 20 plus years and have always had a good experience and will continue to work with them and highly recommend them to others.
• ATK SPACECRAFT SYSTEMS & SERVICES
  
  I would like to thank you for all of the effort that you have given towards ATK in the purchase and “DELIVERY” of 2 ovens in such an expeditious manner. The time frame that was given and the cross country travel required for our receipt of the ovens before 1 April was done not only with professionalism, but also with kind words and honesty. I just wanted to let you know that I personally enjoyed the chance to work with you and all of your constituents. I am still hoping for the drawings of the 2 ovens and the wiring diagram if you can manage. Again, Thank You. - Michael W. Humphrey
• DANICO
  
  My Buying experience... was typical for used equipment with "surprises" not found with new equipment, but EX-FACTORY handled the surprises "Very Well" - making our future dealing with used equipment a viable option to offering new equipment only. - Jeff Daniel
• KANSAS CORRECTIONAL INDUSTRIES
  
  Just a follow up note on the Planer we purchased through EXF. We are very happy with the condition and operation of the Planer. It is always a bit nerve racking buying a machine you can't inspect in person. I can tell the original owner took very good care of the machine. - Thanks again. - Brad Sowter
• COUCH’S OUT OF THE WEST
  
  [Product Manager] was excellent. - Lois Couch, Partner