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Here's What Our Customers Are Saying About Us


  • CABTEC MANUFACTURING INC.

    I have used EX-FACTORY to sell and purchase equipment over that past 20 plus years and have always had a good experience and will continue to work with them and highly recommend them to others.
  • MB MANUFACTURING CORP

    [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
  • BIRCHWOOD LUMBER & VENEER

    My Buying experience... was painless; eased the pressure on my valuable time. - Cody Wickersheim.
  • TIMBERLINE CABINETRY & MILLWORK

    By the way, the SCM I purchased from you a couple weeks back is a real gem! - We love it, thanks. - Kent Swinson
  • INNOVATIVE WOODWORKS

    Equipment was fine, but sellers [original owners] got away with a few misleading info.: Parts missing, machines not put back together correctly after being painted, etc. - Will Phillips
  • CAJUN CYPRESS AND HARDWOODS OF BATON ROUGE, INC

    our buying experience with Ex-Factory was very smooth and easy. we found the saw we wanted on the website and there were plenty of pictures that showed just about everything we needed to know about the saw before we ever contacted the sales rep.The description was accurate and shipping arrangements were easy. we had just about made our minds up before we called. definitely would recommend and will shop here again.
  • ALL ABOUT CLOSETS

    My experience with EX-FACTORY was very good, but the information given by the customer was incorrect. The location of the machine was not where it was stated on the Auction site. Also, I was never told that the machine was stored in a barn for (3) years. - Philip Calococci.
  • KURKOV CONSTRUCTION CO

    Saleperson was friendly and prompt. - Russ Kurkov
  • ADVANCED CONSTRUCTION SYSTEMS

    My Buying experience… The fellow (Seller) was a little strange; made our driver wait for (4 - 6) hours. Then he sent the wrong size conveyor - this was not corrected; no offer of financial restitution.
  • MID-AMERICA CABINETS INC

    Always great service - Buying & Selling! - Rob Sample
  • FULLER CABINETS

    [My Buying experience..] Great. [The Product Manager] gave me several options for the tool I was looking for, and even waited a few weeks until a better option was available, then called to let me know and arranged the deal over the phone. It was exactly what I was after and the process was painless. Thank You! - Kallin Benson
  • R. MARCIS CONTRACTING

    Very Happy! - Robert Marcis
  • BOOTHMAN'S CABINETS INC

    The people at EX-FACTORY are extremely helpful and friendly and prompt. Make sure you verify that the machinery you are purchasing fits the description. - Gary Boothman
  • EURO DESIGN CABINETS

    My salesman was great ...he attended to my needs. The pickup arrangement was less of an experience. I had to contact them to get things going. - Tracy Hegbloom
  • NAVAJO MANUFACTURING

    My Buying Experience was … easy and hassle free; paperwork was simple and accurate. - David Buckmaster
  • J & G MACHINERY INC

    Many times we forget to thank those that add to our success. EX-FACTORY is a very important customer to J & G MACHINERY, and we at J & G MACHINERY value the relationship we have with EX-FACTORY, and thank you and your company for all the orders over the years. We enjoy working with everyone in your group. - You run a top notch organization and are truly one of the best "marketing brains" in the industry. - I just thought you should know how much I value your business. - Jerry Johnson
  • ARCHITECTURAL STAIRWAYS INC

    Tom V. was very diligent and responsive to our inquiries. His product knowledge is excellent and I love an honest salesman! - Ralph Kemker, President
  • SIEGFRIED'S BASEMENT INC

    Just touching base. I have been informed by [Leasing Company] that EX-FACTORY did indeed make the March payment for our CNC machine. Shane and I appreciate your professionalism in dealing with our concerns and we thank you for following through on the arrangements we agreed upon. - May this be a terrific year for you and everyone at EX-FACTORY. - Francis Parkman
  • CARVER CREEK ENTERPIRSES INC

    I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean
  • PLAY MART INC

    My Buying experience… was overall wonderful. [The Product Manager] provided excellent customer service making the whole ordering experience go very smoothly from start-to-finish. She was there to answer all questions and make sure that we were happy. - Wendy Holsinger


  • Smooth transition on all the necessary steps of placing an order. - Michael Dasilva
  • NAVAJO MANUFACTURING

    My Buying experience... was very pleasant. [The] Product Manager was extremely helpful in expediting the sale to complete the transfer as quickly as possible. - David Buckmaster
  • MASTERS WOODWORKING LLC

    My buying experience with EX-FACTORY was excellent. My trip to the warehouse in Zeeland, MI was an even better exerience. The people there were very helpful and professional. Thank you. - Corey Masters, Partner
  • SPACEMAKER FURNITURE FACTORY

    Hello. I just wanted to tell you how absolutely delighted I am with the professional service I have received from EX-FACTORY with regards to my recent equipment purchases. The [Product Manager] has really done a fantastic job for us in finding exactly what we needed, and facilitating our purchases, deliveries, installations, and even with making repairs to some of the machines we bought. We have found [him] to be extremely knowledgeable about what equipment is best to use to facilitate our manufacturing, and also about who to contact for tooling and repairs. I have been in the woodworking industry for 30 years, during which time I have bought a lot of equipment. I have to say, [Product Manager] is as good as they get as a consultant and facilitator to the woodworking machinery industry. We have a lot of equipment yet to acquire with our modernization project, and we are very grateful to have a representative like [him], and a company like EX-FACTORY to work with. - Jim Vicker
  • NH HISTORIC SASH & WINDOWS

    Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
  • ALFA LEISURE INC

    Appreciate your Product Manager's involvement and understanding our needs… Finding a machine and making it available to us BEFORE it got listed on the website. - Klaus Sarrach


  • (Posted on www.WOODWEB.com Forum) - Re: 12" Jointers - Invicta's from Brazil look like good machines. There's also the Delta 12" which I know from personal experience to be a good unit. I personally would go used. Call the dealers listed in classifiedexchange.com You'll have to subscribe to get it. Also exfactory.com or woodquip.com and the yellow pages or do a google.com search. I can usually find basic used equipment locally through auctions or dealers for a decent price. My advantage is I learned how to rebuild equipment so I'm ready with resources on every possible contingency. For me used is the best bet but old iron isn't always the best either. New heads and technology are improving machines. I think Wilke/Bridgewood is a step better than Grizzly. Grizzly seems to be improving over time. Some pretty good prices in exfactory or try the classified on this site. The thing about exfactory is they are brokers who add their fee for listing machines. I've sold a few things through them with no problems. - Erich
  • WAYNE HODGSON

    set up and service has been excellent
  • AK MACHINERY

    [My buying experience …] Very Good! - Andy Weiss
  • JSC ABBOTT

    Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha



References

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