Here's What Our Customers Are Saying About Us

• BANTZ
  
  ...dealing with you has been super! Thanks very much for bringing all of the pieces together for me so quickly. When I start working on getting a good Table Saw and a Lathe, EX-FACTORY will be the place I will start. - Dave Bantz
• MAC CABINETS
  
  You all did a great job. Everything went very smooth, and the [Product Manager] went out of his way to help me. - Michael Coffey
• MASONITE INTERNATIONAL CORPORATION
  
  My Buying Experience …Worked very well with me. Excellent, would use again. - Frank McGuire
• INDIAN COUNTRY
  
  [Your Product and Freight/Logistics Managers] did a great job for us. Thanks. - Dennis Disbrow
• ALLRED PRECISION MILLWORK
  
  Good response time. Nice follow through. I will use EX-FACTORY again. - Allen Allred
• CRAFTSMAN CABINET & FURNITURE
  
  Thanks. You guys seem to be honest; that's why I'm doing business with you. I think I will go with a new one, but thanks for helping me. - Troy Flowers
• ALBERTA SPRUCE INDUSTRIES LTD
  
  [Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
• 
  
  Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
• CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP)
  
  Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell
• BSG INC
  
  Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
• INDUSTRIAL CRATERS & PACKERS
  
  Product was BETTER than I expected. Photos were very accurate. The quality more than met our expectations. We are very pleased. - Russ Devore
• PRECISION HARDWOOD PRODUCTS, INC.
  
  My Buying Experience …overall very positive… [Product Manager's] response to my inquiries were very timely and clear, making my experience pleasant. I look forward to future business with EX-FACTORY. - Peter Simon
• MARK GRAVINO
  
  EX-FACTORY is a highly professional operation. Their promise to stand by the sale, product description, and quality of service gave me assurance when purchasing a machine "sight unseen."
• MID-AMERICA CABINETS INC
  
  [Product Manager] makes the buying experience fun. - Rob Sample
• R. MARCIS CONTRACTING
  
  Very Happy! - Robert Marcis
• N/A - www.woodweb.com Cabinetmaking Forum
  
  bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
• BUILDER RESOURCE
  
  No manual was with the machine. [The Product Manager] sent us the manual by fax. - Randy Howell
• THE CEDAR STORE
  
  I think the $75 is very acceptable under circumstances and also a good business decision on your company's part. I have gone the extra step in my business to keep a customer happy. - After all, one person saying bad things about your company can offset 100 people saying good things and cost you money in the end. - I will accept your offer and say good things about you guys. - John Saxon
• TROYER BROTHERS INC
  
  Was prompt and professional - Mark Troyer, Owner
• INTERIOR CRAFTS INC
  
  Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
• PACIFIC FIR LUMBER
  
  The LINDE was delivered yesterday afternoon. Sorry I did not get back to you then. Had a family emergency and left the office. I thank you for your prompt attention to our account. It has been great doing business with you and your company. We will be keeping our eyes on your site for future purchases. - Steven Stone
• SYNERGY WOOD PRODUCTS
  
  I was impressed. [Product Manager] treated me fairly and ensured I got the particular piece of equipment I needed. He did the follow-up which is truly appreciated. - Mike Shusterman
• CONSTRUCTION SERVICE ASSOCIATES
  
  Hope all is well with you. Seems that EX-FACTORY is growing in all directions. We recently bought a small compressor thru Paul Byrd - good fellow to do business with and the product is nice too! - Michael Cohan
• DENNIS BAER
  
  My contact at Ex-Factory, Ed Webb, was very helpful and responded to my questions in short order. Very helpful trying to accommodate shipping requirements and schedule. Ex-Factory score a big A+.
• COUCH’S OUT OF THE WEST
  
  [Product Manager] was excellent. - Lois Couch, Partner
• C R BRATTON INC
  
  Front end of the transaction was good. After I paid for the equipment, everything went to h___ [with one machine]. - Compressor was as advertised and is nice. - Charles Bratton
• HILLTOP AROMATIC CEDAR, LLC
  
  Everything was all right, except I couldn't get Product Manager to answer calls & email. - Tommy Hackney
• BROX'S FINE WOODWORKING
  
  Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
• HANSEN WOODWORKING
  
  Great people to work with. Much knowledge and made this a painless transaction. - Dan Hansen
• CAROLINA CUSTOM LLC
  
  Ex-Factory was great to work with! They were very prompt and I received a shipping quote, and paid for the machine in only a couple hours. I will be using them again!