Here's What Our Customers Are Saying About Us

• TLC INDUSTRIES INC
  
  Easiest purchase I've made. Any questions I had were answered immediately. Will recommend EX-FACTORY to anyone. - Rachel Contreras
• ECOF MANUFACTURING LTD.
  
  My overall experience with people at EX-FACTORY was good, and I was surprised at their product knowledge. - Peter Seerden
• GILMORE INC
  
  Thanks to [your Product Manager] for helping to get the seller to crate the machine so it could be shipped common carrier resulting in great shipping cost saving. - Mark Mackintosh
• RADEL WOOD PRODUCTS INC.
  
  This is my 2nd purchase from EX-FACTORY. I have been satisfied with the overall transaction both times. - Gerald L. Radel
• BSG INC
  
  Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• ALLEN GEAR WORKS
  
  I am very pleased with the sale and handling of my purchase. I will check with EX-FACTORY first for any future needs. - George Allen
• KANSAS CORRECTIONAL INDUSTRIES
  
  Just a follow up note on the Planer we purchased through EXF. We are very happy with the condition and operation of the Planer. It is always a bit nerve racking buying a machine you can't inspect in person. I can tell the original owner took very good care of the machine. - Thanks again. - Brad Sowter
• HIMMELBERGER-HARRISON MFG CO
  
  Had what I wanted at a price I could afford to pay. - Terrell Daly
• WOODGRAIN MILLWORK INC
  
  My Buying Experience: was straight forward, non-complicated and smooth as a babies behind. - Don Walker
• NH HISTORIC SASH & WINDOWS
  
  Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
• COUNTRY WOODWORKER
  
  I brought the Sawmill home on Thursday. It took a couple hours to get the axles/wheels and the hitch on the sawmill and to get all secured for the road trip. I got home about 7:30 pm. No problems. The sawmill was a little more beat up than the pictures showed. Nothing that cannot be repaired or replaced. I should have it ready to saw in the spring. Winter shop project. Thanks again for your help with the details of the sale. - Mark Koenig, Owner
• DAN CLARK CONSTRUCTION
  
  I was very pleased with the whole buying process. Responses to quiestions were prompt and service was good. Shipping quote was reasonable. - Dan Clark, Owner
• AMARILLO CUSTOM CABINETS
  
  [The Product Manager has] awesome knowledge, feedback and response. My Pleasure! - Kenneth Smart
• MOSTRAVOS MOULDINGS AND MILLWORK, INC
  
  My Buying Experience was… Great. - Kyle Copeland
• CASHWELL CONSTRUCTION
  
  I'm a small company and [the Product Manager] walked me through the process of purchasing my 1st Edgebander. Thanks. - Joe Cashwell
• CUSTOM PLYWOOD INC.
  
  To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
• CUSTOM MOULDING & MILLWORK
  
  I want to thank you guys for listing my HAPFO Lathe and doing all the things you have done for me so professionally. I have sold the Lathe locally. I highly recommend your site to anyone I hear talk about getting a piece of equipment. - Thanks again and I will stay in touch. - Tom Panks
• PRECISION WOODWORKING CO
  
  My Buying experience was good - the rep was very good. - Gary DeBerge
• CALDWELL DESIGN & FABRICATION LLC
  
  My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
• HOME SHOP
  
  I had good satisfaction with the dealer, and it was good equipment. It was what he said. Dealer was good for shipping and handling. - Roman Bontrager
• AMBROSCH INTERNATIONAL
  
  [Your Customer] just called and he's got the Machine up and running and said that he is satisfied with his purchase. - FYI, Walter Ambrosch
• N/A - www.woodweb.com Cabinetmaking Forum
  
  bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
• MEHITABEL INC
  
  In behalf of MEHITABEL INC, we would like to thank the technical and logistics support given by EX-FACTORY. - Your service is good and very supportive. Rest assured that everytime we will buy a new equipment we will surf your website. - Jerome Jao
• THOS MOSER CABINET MAKERS
  
  I usually check EX-FACTORY first when looking for equipment because of the wide variety and the value of products. - Rick Foss
• DANICO
  
  My Buying experience... was typical for used equipment with "surprises" not found with new equipment, but EX-FACTORY handled the surprises "Very Well" - making our future dealing with used equipment a viable option to offering new equipment only. - Jeff Daniel
• ARCHITECTURAL WOODWORKING
  
  …I have found this model with another vendor who is quite a bit closer, and they would sell it for the same price but include delivery. I hooked up with this machine on the EX-FACTORY website through, and prefer to do business with ya'll, given this would be my third EX-FACTORY purchase, and appreciating the good customer service provided by EX-FACTORY. Thanks. - Dennis McKee
• L & L INDUSTRIES
  
  I am looking for another Stroke Sander, with a good price. Can you help me? Also, I might want an Edge Sander similar to the EXTREMA "ES108". The other Sanders that we bought from you are doing a good job. Thanks. - Bobby J. Lowery
• DREAM BUILDERS OF THE SOUTHWEST
  
  Good news! Sam Bone from Dream Builders called to say that the AYEN "SKB-50" was up and running. He wishes for us to know that in his opinion, there would have been no way that referenced machine could have been in production at the sellers just prior to shipment - missing O-rings in pneumatic blocks. He also took the time to thank us for our support. - We worked together well as a team. The net result is that DREAM BUILDERS is in the market for (3) more pieces of machinery and will come back to us! - Carl Stout
• NAVAJO MANUFACTURING
  
  My Buying experience... was very pleasant. [The] Product Manager was extremely helpful in expediting the sale to complete the transfer as quickly as possible. - David Buckmaster