Here's What Our Customers Are Saying About Us

• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• COUNTRY WOODWORKER
  
  I brought the Sawmill home on Thursday. It took a couple hours to get the axles/wheels and the hitch on the sawmill and to get all secured for the road trip. I got home about 7:30 pm. No problems. The sawmill was a little more beat up than the pictures showed. Nothing that cannot be repaired or replaced. I should have it ready to saw in the spring. Winter shop project. Thanks again for your help with the details of the sale. - Mark Koenig, Owner
• KASWOOD DEVELOPMENTS
  
  I was apprehensive about buying a used piece of equipment without seeing it first, but everything turned out very well, from the purchasing process to shipping. Thank You. - Nettie Dueck, Co-Owner
• GRIDWORKS INC.
  
  [The Product Manager] was very professional and easy to work with. We had a fire here; he and company gave us excellent service in our time of need. - Randy Otto
• ADVANCED COMMERCIAL CONTRACTING
  
  [Product Manager] was very professional and helpful with information on the items we ordered. I wouldn't hesitate to call him the next time I need an item he sells. - Rich Simoneaux, Purchasing Manager
• CAROLINA CUSTOM LLC
  
  Ex-Factory was great to work with! They were very prompt and I received a shipping quote, and paid for the machine in only a couple hours. I will be using them again!
• SIGNATURE STORE FIXTURES
  
  The staff at EX-FACTORY were very knowledgeable, helpful and answered my questions with ease. Very impressed with the facilities and the friendliness of the staff. The deal worked out great. Thanks! - Mario Grilli
• NORTHERN WOODWORKER LTD
  
  My buying experience was great until I started calling to find out where my tools gone to. As it turns out, they were broken and had to be fixed. They arrived 2 weeks late. Job was completed without the bought tools. - Ivan Kortchevich
• PACIFIC FIR LUMBER
  
  EX-FACTORY is very knowledgeable of the products offered. That, along with being customer oriented makes the buying process of tools and/or equipment easy. Thank you for that and I look forward to doing business in the future. - Steven Stone, Plant Manager
• DOUBLE C INDUSTRIES
  
  I found, ordered, paid for, arranged for shipping, and received product in the amount of time that another company lied to me about shpping something I ordered 3 weeks prior. THANKS! Great Job! - Steve Frazier, Manager
• TINGLEY MOULDING CO
  
  A few months back I bought a 36 inch wide belt sander thru you. I finally got it installed in my shop a have used it for about a month now. WORKS GREAT!!!! - Scott Tingley
• COAST MACHINERY GROUP
  
  I was pleased with my buying experience and would recommend EX-FACTORY to others.
• DAT CABINET SHOP
  
  To be honest i was a little skeptical of buying second hand equipment online, but the equipment was in excellent shape. I was very impressed with the service and the condition of the sander, it looked nearly new. I would recommend using X-Factory if your in the market to buy pre-owned equipment.
• BSG INC
  
  Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
• CHOICE WOOD COMPANY
  
  This was my first buying experience with EX-FACTORY. The process went smoothly and without any problems. I would buy again. - Mike Berg
• JSC ABBOTT
  
  Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha
• THE MASTER'S SHOP INC
  
  I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - John Powell
• OPPORTUNITY DEVELOPMENT CENTERS, INC.
  
  Thank you, for all your hard work. I appreciate your effort. We received the saw this morning and have it placed at its permanent location on the production floor. Our electrical contractor is in now figuring out what he needs to get power to it. Dust collection will follow, and then we will be ready to go. - I have decided to work with my local supplier on the saw blades and spacers. They have considerable experience in that area, and I like to keep those services if I can. - We may be looking for an abrasive planer in the near future, so I will keep watching your website. - Dan Scott, Operations Manager
• PRIME PANELS NEW ZEALAND LTD
  
  Very smooth transaction. I will refer to EXF for future requirements! - Nav Singh
• BRIMAR WOOD INNOVATIONS
  
  I would highly recommend EX-FACTORY to anyone looking to buy a used piece of equipment. - Brian Roe
• Bill Wells
  
  Your web site is great, and you probably don't need a catalog with a web site this good, but on the chance that you still publish one, please send a copy to [me]. - Bill Wells
• PROGRESSIVE CABINETS, INC.
  
  My Buying experience… w/EX-FACTORY was successful. Clarification to original descriptin was quick and accurate, will use EX-FACTORY again. - Bill Weaver
• CALDWELL DESIGN & FABRICATION LLC
  
  My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
• BUILDER RESOURCE
  
  [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
• DENNIS BAER
  
  My contact at Ex-Factory, Ed Webb, was very helpful and responded to my questions in short order. Very helpful trying to accommodate shipping requirements and schedule. Ex-Factory score a big A+.
• CUSTOM HANDCRAFTED FURNISHINGS
  
  My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett
• MASTERS WOODWORKING LLC
  
  My buying experience with EX-FACTORY was excellent. My trip to the warehouse in Zeeland, MI was an even better exerience. The people there were very helpful and professional. Thank you. - Corey Masters, Partner
• WOODCARVER
  
  My bid was submitted. In the end I was the only one who bid on the machine so it was straight forward. I picked up the Band Saw myself and had no problems. Overall, it was a good experience. - Robert Niclas
• LANZ CABINET SHOP INC
  
  EXF has improved as a company - Service and Product Representation. - Brent Lanz, President
• 
  
  (Posted on www.WOODWEB.com Forum) - Re: 12" Jointers - Invicta's from Brazil look like good machines. There's also the Delta 12" which I know from personal experience to be a good unit. I personally would go used. Call the dealers listed in classifiedexchange.com You'll have to subscribe to get it. Also exfactory.com or woodquip.com and the yellow pages or do a google.com search. I can usually find basic used equipment locally through auctions or dealers for a decent price. My advantage is I learned how to rebuild equipment so I'm ready with resources on every possible contingency. For me used is the best bet but old iron isn't always the best either. New heads and technology are improving machines. I think Wilke/Bridgewood is a step better than Grizzly. Grizzly seems to be improving over time. Some pretty good prices in exfactory or try the classified on this site. The thing about exfactory is they are brokers who add their fee for listing machines. I've sold a few things through them with no problems. - Erich