Here's What Our Customers Are Saying About Us

• FLEXCEL-FORDSVILLE
  
  Overall positive experience. Questions were answered or information received promptly. Good price and reasonable lead time for new equipment. - Michael L. Nowery
• BRUCE A. COLLEY, D.O., P.C.
  
  Unexpectedly easy and straightforward. - Bruce Colley
• INTERIOR CRAFTS INC
  
  Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
• HARTWOOD, INC.
  
  We purchased a CNC Machine that we visited and operated prior to sale. The staff was professional and knowledgeable. We are very pleased with our purchase. - Chris Hahn
• ROBERT WEED PLYWOOD CORP
  
  Thanks ..., except for "our" lease delay problem we are very pleased with the whole EX-FACTORY experience. - Greg Bowers
• AIRVECTOR
  
  This was my first bidding experience with Ex-Factory and I am very pleased with the simplicity of the proceeds. Before entering the auction as a bidder I called one of the names on your website to enquire about keeping the equipment on the site for few weeks more ... when our new plant in Atlanta will be opened. [Product Manager] of your company was kind enough to get me an understanding that [Seller] would keep the equipment for me until that date for a small fee ($200 approx.). Based on this, I entered the bidding and the equipment I successfully bid on are represented on above invoice... ( I am copying your back-up person since she has been so helpful in directing me through the invoice. Good service! ) Hoping to hear from you very soon. - Camille Adib
• WIRELESS UNLIMITED, LLC
  
  Just wanted to send you a note of gratitude for your work on the auction. After a few bumps getting going all went well. Also I wanted to let you know that [Auction Administration] was wonderful to work with, and I feel that [you] went over and above to make sure that the after Auction details/payment were handled expeditiously. All in all this was a very positive experience, and I look forward to our future dealings. - Jeff Thorn
• AK MACHINERY
  
  [My buying experience …] Very Good! - Andy Weiss
• CAROLINA CUSTOM LLC
  
  Ex-Factory was great to work with! They were very prompt and I received a shipping quote, and paid for the machine in only a couple hours. I will be using them again!
• IRWIN SEATING
  
  It's nice to have you in the area [EXF: They visited our Warehouse in Zeeland, MI] so we can come view and try out the equipment. - Ron Gangwer, Purchasing Manager
• TIMBERLINE CABINETRY & MILLWORK
  
  By the way, the SCM I purchased from you a couple weeks back is a real gem! - We love it, thanks. - Kent Swinson
• HEART PINE LUMBER & MILLWORKS
  
  Support very good in helping with setup of account for Auction - very, very good. - Stevie Stevenson
• HON COMPANY
  
  My Buying experience… was enjoyable. - Charles Watts
• ALBERTA SPRUCE INDUSTRIES LTD
  
  [Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• MCDANIEL HARDWOOD PRODUCTS
  
  I've made 2 purchases from EX-FACTORY and I'm very happy with both. I've found your team to be very helpful. Thank you. - David Hoffman, Plant Manager
• THE FINE WOODWORKER LLC
  
  Very good experience. I'll definitely will use your services again. Thanks so much. - Alonso Florez
• POLAR TECH IND
  
  It is no wonder who you are! Thank you and be assured, will talk again. - Dan Santeler, VP Operations
• CHERRY HILL DESIGNS
  
  This was a great buying experience. I will definitely buy from EX-FACTORY in the future. [The Product Manager] went way out of his way to help. - Ian Nelson
• DUSTY STRINGS COMPANY
  
  I flew from Seattle to inspect (2) CNC Routers. When I arrived, the machines were powered up, an employee was busy dusting the machines and the EXF technician was standing by to demonstrate them to me. All my apprehensions about buying used equipment went away as my questions were professionally answered. We made a deal, and I would call EX-FACTORY again if I was looking for used woodworking machinery. - Ray Mooers, President
• OPPORTUNITY DEVELOPMENT CENTERS, INC.
  
  Thank you, for all your hard work. I appreciate your effort. We received the saw this morning and have it placed at its permanent location on the production floor. Our electrical contractor is in now figuring out what he needs to get power to it. Dust collection will follow, and then we will be ready to go. - I have decided to work with my local supplier on the saw blades and spacers. They have considerable experience in that area, and I like to keep those services if I can. - We may be looking for an abrasive planer in the near future, so I will keep watching your website. - Dan Scott, Operations Manager
• PARRETT WINDOWS & DOORS
  
  [Product Manager] does a very professional job. This transaction was handled very well. He had a very difficult Seller who was fully responsible for negatively impacting the sale. - Ron Safford
• HAMMERDOWN WOOD PRODUCTS
  
  I bought this Saw while I was traveling on the road. I only talked to EX-FACTORY a few times and when I returned home it was there. - Stacy Hunt
• SOUTHERN MINNESOTA WOODCRAFT
  
  My buying experience was easy and fast. I needed a Paint Booth for my new location and was able to see what I was buying and happy with the price. They shipped it to my door. I never had to leave the OFFICE. This makes good sense to me. - Eric Flom
• EURO PRO INTERIORS
  
  I am glad that we found each other; your selling system is really very good. … Anyway - we are looking for a Sliding Saw, … However there is no rush, we survived 15 years without it. I keep browsing through your stuff. - Now I know whom to ask if I have a question. - Thanks for contacting me. - Peter Cancura
• KILTY PACKAGING
  
  My Buying experience… Above Average - David McCarthy
• HUDSON SOLID SURFACE INTL. LLC
  
  Nice people to work with, prompt and professional. - Mike Nickell
• CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP)
  
  Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell