Here's What Our Customers Are Saying About Us

• SUNRISE MEDICAL
  
  We are very satisfied with our [purchase]. Very professional service. I would purchase again from EX-FACTORY. - Rod Atkins
• GUERNSEY ARCHITECTURAL SYSTEMS
  
  [Product Manager] is very knowledgeable and overworked. - Russ Kidd
• JOYWAY PRODUCTS
  
  Quality CNC for the money. All the people that handled the sale to shipping were excellent. [The Product Manager] for info on the machine, [Customer Service] for payment info and [Manager] for shipping - even with the snow storm you had! - Wayne Heikila
• WHITFIELD FENCE
  
  My Buying experience… good! - Ralph Whitfield
• FUNBLOCK INC
  
  Good communications, knowledgeable people. - Michael Crane
• OELLA SAW AND TOOL
  
  02.28.2012 Email from Dave Hicks (dave@oellasawandtool.com) at 10:18am to Eric. Just a note of appreciation for 2 staff members on your EXF Team. - [Auction Customer Support] responsive, friendly, and helpful. After an auciton, it's often the follow up and post sales servcie that drives me to return to the auction format or moves me to other buying formats. Once an auction closes, it can often be a drag to handle all the logistics, I find with [CS], it's rather eay and has been a positive experience. [CS] is friendly and never gets annoyed....{CS] is just a nice person to deal with on the phone, as simple as it sounds, it really does make a difference to a bidder. - Furthermore, I want to mention [Auction Manager]. I have never dealt with him until the Auction. My first phone call was about the assets, I had a few quesitons prior to the sale, he quickly answered them and with his clear photos, I was able to know exactly what the lots included. This made me comfortable. I was able to bid with confidence. - I won a few items and he has been handling the carting and rigging over the last few days. Although the items have not been received, they leave today, I am confident that he has provided an excellent service. He spent a lot of time gathering the contents of a room and arranging them for common carrier. He was always available via cell phone and not once did I have to leave a message. - PS - I will follow up to confirm what an excellent job I expect when the 3 pallets arrive the end of this week. - Dave Hicks
• AMERICAN WOODS INC
  
  EX-FACTORY allowed us to buy used instead of new. If we had to go out and fax and find a certain piece of machinery that someone actually wanted to sell and in fair condition, we would spend a lot of our money and time which in turn would not make it feasible to buy used. - Ed Hippen, Plant Manager
• NOBLE MACHINERY CO INC
  
  I enjoyed working with you on both machines. - Kent Noble
• COUCH’S OUT OF THE WEST
  
  [Product Manager] was excellent. - Lois Couch, Partner
• FRICANO CONSTRUCTION CO
  
  Only one word applies: "GREAT". - Nunzio Fricano
• MASTERBRAND CABINETS INC.
  
  First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
• THE FLYING RED HORSE RANCH
  
  I was impressed with the whole process from start to finish! - Mike McCoy
• DOUBLE C INDUSTRIES
  
  I found, ordered, paid for, arranged for shipping, and received product in the amount of time that another company lied to me about shpping something I ordered 3 weeks prior. THANKS! Great Job! - Steve Frazier, Manager
• LEAGUE MANUFACTURING
  
  Thanks for the help. Replaced the Transformer, re-set the fence, and [we] are back up & running. I now know a bunch more about the machine than before; but will continue to pester you with stupid questions from time-to-time. Your knowledge of HOLZMA Saws is astounding. I never would have thought you could analyze our electrical problems on the phone with that kind of accuracy and detailed corrective action. Thanks again. - Frank League
• CAN AM SPECIALTIES
  
  Very happy with our purchase. Equipment is as described. We will continue to search EX-FACTORY for our equipment needs. - Scott Webb
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  Smooth transition on all the necessary steps of placing an order. - Michael Dasilva
• BLACK HILLS MOLDING
  
  I have bought & sold equipment and this is excellent website. - Gary Mallams
• VASYL MYZAK
  
  My name is Svetlana (Lana) and I`m writing on behalf of Vasyl Myzak who puchased a plywood press from you not long ago. First of all, we would like to thank you for a great business... - Lana
• WINDSOR ARCHITECTURAL WOODWORKING
  
  I purchased a TIMESAVER at the show in Las Vegas. [Product Manager] asked me to wire transfer [funds] on Monday. I did. To this date I still do not have machine! I got constant stories as to why from Shipper. - Marshall Mazzarella
• SPACEMAKER FURNITURE FACTORY
  
  Hello. I just wanted to tell you how absolutely delighted I am with the professional service I have received from EX-FACTORY with regards to my recent equipment purchases. The [Product Manager] has really done a fantastic job for us in finding exactly what we needed, and facilitating our purchases, deliveries, installations, and even with making repairs to some of the machines we bought. We have found [him] to be extremely knowledgeable about what equipment is best to use to facilitate our manufacturing, and also about who to contact for tooling and repairs. I have been in the woodworking industry for 30 years, during which time I have bought a lot of equipment. I have to say, [Product Manager] is as good as they get as a consultant and facilitator to the woodworking machinery industry. We have a lot of equipment yet to acquire with our modernization project, and we are very grateful to have a representative like [him], and a company like EX-FACTORY to work with. - Jim Vicker
• PALLISER FURNITURE
  
  It appears now that we were actually be getting our parts. We have been in possession of the MULTISCORE "MR-21" for about (3) months with "NO" tooling or spare saw blades. - Tim Coleman
• HARDAGE CUSTOM TRIM INC.
  
  The order process was easy and price was good. Thank you for your help. - Sam Hardage
• BILLCO PRODUCTS
  
  My Buying Experience… Great! - Chip Sligh
• NH HISTORIC SASH & WINDOWS
  
  Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• YAKIMA SPECIALTIES
  
  Good support. - Jerry Farley
• CALDWELL DESIGN & FABRICATION LLC
  
  My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
• J & G MACHINERY INC
  
  Many times we forget to thank those that add to our success. EX-FACTORY is a very important customer to J & G MACHINERY, and we at J & G MACHINERY value the relationship we have with EX-FACTORY, and thank you and your company for all the orders over the years. We enjoy working with everyone in your group. - You run a top notch organization and are truly one of the best "marketing brains" in the industry. - I just thought you should know how much I value your business. - Jerry Johnson
• WILSON WOODWORKS
  
  I worked with a knowledgeable Professional who was able to provide the information I needed. We hunted 'til we found the right machine. As I write this, it is doing the job I bought it to do. - Charlie Wilson
• JM LANES WOODWORKING
  
  Good choice of machines. I liked the Auction-type of bidding sale. Would purchase from EX-FACTORY again. - Jerry Lane