Here's What Our Customers Are Saying About Us

• COAST MACHINERY GROUP
  
  I was pleased with my buying experience and would recommend EX-FACTORY to others.
• YUSHIN AMERICA
  
  This was a first time purchase. I wish all my vendors were this helpful. - Chris Whipple
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• SHEPHERDSVILLE WOODCRAFTERS
  
  [Product Manager] did a good job for me, keeping informed on what was happening and others interested in what I what I was looking at. - Neil Dorbecker
• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• AMERICANA BUILDING PRODUCTS
  
  Jim Reedy was very helpful and responded very quickly to any questions I had. The overall purchase was made very simple, and they took care of all shipping arrangements. Equipment arrived in about a week after purchase and the shipping company did a good job. I would buy from them again without question.
• MID-AMERICA CABINETS INC
  
  Always great service - Buying & Selling! - Rob Sample
• EBI LLC
  
  All items have been picked up. - Thanks to everyone for making this [Auction Purchase] smooth. - Anthony Essick
• SUPERIOR WOOD COMPONENTS INC
  
  My Buying experience… was very easy-going and stress-free. Negotiating was handled profesionally and promptly. - Burt Brown, President
• MERRILL MILLWORK INC
  
  Thought you may want to see the unloading [included series of photos showing equipment unloading from trucks]. Everything is going ok at this point. Thanks for the help. - Mark R. Meyer
• JOHNSTON TOMBIGEE FURNITURE
  
  Buying used equipment of this nature is a bit scary. Your people were very confident and reassuring. Thanks. - Duke Berry, Operations Manager
• CUSTOM ENTRYWAYS AND MILLWORK
  
  This was the second purchase we made from EX-FACTORY. Both went very well. We had no problems at all. EX-FACTORY setup all of the freight and the cost was lower than we expected. We will buy again. - Bob McVicker
• JSC ABBOTT
  
  Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha
• CUSTOM PLYWOOD INC.
  
  To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
• VINYL MOLDINGS INC
  
  Thanks for your help. All is fine. Saw was off-loaded and sent last week. - Herb and Mary Straub
• EURO DESIGN CABINETS
  
  My salesman was great ...he attended to my needs. The pickup arrangement was less of an experience. I had to contact them to get things going. - Tracy Hegbloom
• TIMBERLINE CABINETRY & MILLWORK
  
  By the way, the SCM I purchased from you a couple weeks back is a real gem! - We love it, thanks. - Kent Swinson
• CLASSIC DOORS OF LOUISIANA
  
  It's a little unnerving buying used equipment, and you hope it is well represented - the good and the bad. The prices are a fraction of new equipment so I think it is worth the risk. Especially, if you have capable people who can set up, troubleshoot and manage seasoned equipment. That said, once our electrician upgrades our panel we will know it if is a good buy or not! Thanks Ex-Factory.
• WAYNE HODGSON
  
  set up and service has been excellent
• BROX'S FINE WOODWORKING
  
  Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
• TOMAX
  
  Prior to buying a used Moulder from EX-FACTORY, I wasted several days dealing with other places that sell machinery. Those OTHER SITES listed machinery that were already "sold", didn't return my calls promptly and listed machinery without providing pricing or pictures! EX-FACTORY has the information and staff that lets you make a good purchase.
• MEHITABLE INC
  
  Your experienced staff have helped us in a very supportive matter. Your prompt actions have saved us both time and money. - Robert Booth
• DENVER REEL & PALLET COMPANY
  
  [My Buying experience] was great. We had a Saw purchased from the manufacturer and the deal fell through. You were able to ship a newer Saw in less than a week. We are very happy - Kurt R. Heimbrock
• SOMMERS MILLWORK
  
  [My Buying Experience] was smooth. We had been looking for this piece of equipment for a long time and were very pleased to find it on your website. I made a call and had it bought. That's cool. Thanks, Mark Sommers
• LINN MILLWORK COMPANY INC
  
  Representatives are very prompt in their replies to various questions; if in an unknown area, they promptly sought out an expert or provided the updated information. - Rich Koehn
• RAMSEY CABINET SHOP
  
  No Complaints. Good Service. Would have been nice to be better informed of shipments arrival date. - James C. Ramsey
• PRECISION WOODWORKING CO
  
  My Buying experience was good - the rep was very good. - Gary DeBerge
• COOPER CUSTOM CABINETS
  
  [Product Manager] was very nice to work with; very accommodating to the process and had very good follow-up. - Hank Desaix
• MB MANUFACTURING CORP
  
  [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer