Here's What Our Customers Are Saying About Us

• AE SCHMIDT
  
  Salespeople are extremely knowledgeable. - Kurt Schmidt
• ATLANTIS CASINO RESORT
  
  David was awesome. Keep up the good work
• WAYNE HODGSON
  
  set up and service has been excellent
• FULLER CABINETS
  
  [My Buying experience..] Great. [The Product Manager] gave me several options for the tool I was looking for, and even waited a few weeks until a better option was available, then called to let me know and arranged the deal over the phone. It was exactly what I was after and the process was painless. Thank You! - Kallin Benson
• JSC ABBOTT
  
  Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha
• LINN MILLWORK COMPANY INC
  
  Representatives are very prompt in their replies to various questions; if in an unknown area, they promptly sought out an expert or provided the updated information. - Rich Koehn
• CAN AM SPECIALTIES
  
  Very happy with our purchase. Equipment is as described. We will continue to search EX-FACTORY for our equipment needs. - Scott Webb
• JM LANES WOODWORKING
  
  Good choice of machines. I liked the Auction-type of bidding sale. Would purchase from EX-FACTORY again. - Jerry Lane
• LIBERTYVILLE CABINETRY
  
  My Buying Experience was: Fast and Easy. - William Adamczyk, President
• MOUNTAIN VIEW MILLWORK
  
  My Buying experience... was excellent with EX-FACTORY's salesperson. [He} was very prompt, professional & knowledgeable. Being that I had to bring my machines into Canada, I was expecting some problems. Instead, it was like buying something downtown. Very positive. - Errol Armella Purchased by David Tressler, JL& S WOODWORKING, Gastonia, NC; Shipped to MOUNTAIN VIEW, Courtney, BC, Canada; see invoice.
• BRIMAR WOOD INNOVATIONS
  
  I would highly recommend EX-FACTORY to anyone looking to buy a used piece of equipment. - Brian Roe
• CONSTRUCTION SERVICE ASSOCIATES
  
  Hope all is well with you. Seems that EX-FACTORY is growing in all directions. We recently bought a small compressor thru Paul Byrd - good fellow to do business with and the product is nice too! - Michael Cohan
• CARDINAL HEALTH
  
  Customer Service was outstanding. [Product & Freight/Logistic Managers] and the entire crew all participated to satisfy our needs…I salute your efforts. I've already posted on your website and look forward to working all you folks again. Sincerely - Mike Chavez
• MCDANIEL HARDWOOD PRODUCTS
  
  I've made 2 purchases from EX-FACTORY and I'm very happy with both. I've found your team to be very helpful. Thank you. - David Hoffman, Plant Manager
• WALNUT HOLLOW FARM INC
  
  I have known [the Product Manager] for a long time. Good person to do business with. - Alan M. Ladd
• BROX'S FINE WOODWORKING
  
  Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
• WOODCARVER
  
  My bid was submitted. In the end I was the only one who bid on the machine so it was straight forward. I picked up the Band Saw myself and had no problems. Overall, it was a good experience. - Robert Niclas
• Private Party
  
  This is my second purchase from EX-FACTORY. Both experiences were a pleasure. Your people are knowledgable and friendly and eager to provide the information I needed to make my purchasing decision. - Alexander Tallman
• UNIQUE WOODCRAFTERS
  
  My Buying Experience: was not without difficulties or downtime, but [Product Manager] always answered his telephone and did everything in his power to fix the problems and get us up and running. I would say [Product Manager] is a true gentleman, and both he and the EX-FACTORY team are a credit to the industry. - Tim Keller, Owner
• PACIFIC FIR LUMBER
  
  EX-FACTORY is very knowledgeable of the products offered. That, along with being customer oriented makes the buying process of tools and/or equipment easy. Thank you for that and I look forward to doing business in the future. - Steven Stone, Plant Manager
• KARSTEN HOMES OF TEXAS LTD
  
  My Buying experience... started with a sudden need for a Vertical Panel Saw. The other sources I found had an inadequate selection of equipment. Once I identified the Saw I wanted, EX-FACTORY handled the rest of the process with efficient, professional service. - Scott Isom
• COOPER CUSTOM CABINETS
  
  [Product Manager] was very nice to work with; very accommodating to the process and had very good follow-up. - Hank Desaix
• MERIT WOOD PROD LLC
  
  I have appreciated working with EX-FACTORY on our equipment needs. The process hasn't always been flawless, but EX-FACTORY has always been top flight to work with. I trust [the Product Manager's] depth of knowledge andopinion; he has helped our company grow even beyond the tool purchases. We are just getting started in our plans and will be purchasing more from EX-FACTORY in the future. - Kent Kavanagh
• SANTIAM CABINETS
  
  My Buying experience... was adequate. - Don Serles
• INDUSTRIAL CRATERS & PACKERS
  
  Product was BETTER than I expected. Photos were very accurate. The quality more than met our expectations. We are very pleased. - Russ Devore
• ECOF MANUFACTURING LTD.
  
  My overall experience with people at EX-FACTORY was good, and I was surprised at their product knowledge. - Peter Seerden
• MB MANUFACTURING CORP
  
  [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
• GREAT GARAGE
  
  When I called [Product Manager] about a Dust Collector I needed ASAP, he asked for my requirements and started looking right away. Within a week, he had found a Collector perfect for my needs and local so shipping wasn't an issue. Thanks! - John DeGraaf
• Individual
  
  I saw you ad in one of my woodworking books. I liked what I saw; made phone call. I am ok with purchase. Will call on you again. - Ronald Kensinger
• DAVE GRATTAN WOODWORKING
  
  Thanks for your call today. The CANTEK Dovetail Machine is working great, and their customer service was great in helping get the machine set up. I'm very happy that I went with the CANTEK. Thanks for your help in getting his machine for me. - Dave Grattan