Here's What Our Customers Are Saying About Us

• WHITFIELD FENCE
  
  My Buying experience… good! - Ralph Whitfield
• SONROSE CABINETRY
  
  My Buying Experience …was handled in a very polite manner; very professional. - Ryan De-Hart
• WESTERN MUSIC INDUSTRY
  
  “Good Morning” we have been communicating through e-mail for some time and I would like to say that I go through your website quite often looking for the new arrivals. Now I feel it's time to say that I am seriously interested in buying through your company "EX-FACTORY” the following machines…. Sincerely , this is the first time we are planning to buy used machines and we have found that you are one of the most reputed and dependable company dealing in used machinery. Request….we need your best suggestion & help. - K Joseph Mani
• BRUCE A. COLLEY, D.O., P.C.
  
  Unexpectedly easy and straightforward. - Bruce Colley
• BROX'S FINE WOODWORKING
  
  Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
• MASONITE INTERNATIONAL CORPORATION
  
  My Buying Experience …Worked very well with me. Excellent, would use again. - Frank McGuire
• TEKNION LS
  
  Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon
• CUSTOM MOULDING & MILLWORK
  
  I want to thank you guys for listing my HAPFO Lathe and doing all the things you have done for me so professionally. I have sold the Lathe locally. I highly recommend your site to anyone I hear talk about getting a piece of equipment. - Thanks again and I will stay in touch. - Tom Panks
• ALBERTA SPRUCE INDUSTRIES LTD
  
  [Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
• GREAT GARAGE
  
  When I called [Product Manager] about a Dust Collector I needed ASAP, he asked for my requirements and started looking right away. Within a week, he had found a Collector perfect for my needs and local so shipping wasn't an issue. Thanks! - John DeGraaf
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer
• WOODCRAFTERS HOME PRODUCTS
  
  EXF has always help me in finding the equipment we need at a fair price. - Ricardo Villarreal
• MEHITABEL INC
  
  In behalf of MEHITABEL INC, we would like to thank the technical and logistics support given by EX-FACTORY. - Your service is good and very supportive. Rest assured that everytime we will buy a new equipment we will surf your website. - Jerome Jao
• INTERIOR CRAFTS INC
  
  Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
• ALLIED BEARINGS
  
  My Buying Experience was… Great - Randall Gardner
• PRIME PANELS NEW ZEALAND LTD
  
  Very smooth transaction. I will refer to EXF for future requirements! - Nav Singh
• SHEPHERDSVILLE WOODCRAFTERS
  
  [Product Manager] did a good job for me, keeping informed on what was happening and others interested in what I what I was looking at. - Neil Dorbecker
• WORKS N’ WOOD
  
  Very easy. All you need to know is what you want, and the rest is taken care of. - Thanks, EX-FACTORY! Cyril Bischoff
• JENSEN HOMES, INC
  
  Thanks again for all your help. So far we have sold 63% of our larger machines. We could not have accomplished all of this without EX-FACTORY and yourself. - Thanks again. - Mike Mischke
• FULLER CABINETS
  
  [My Buying experience..] Great. [The Product Manager] gave me several options for the tool I was looking for, and even waited a few weeks until a better option was available, then called to let me know and arranged the deal over the phone. It was exactly what I was after and the process was painless. Thank You! - Kallin Benson
• PLASTIC SERVICES
  
  I wanted to email you and tell you that the THERMWOOD machine arrived, safe and sound. The machine looks to be in excellent condition, and I must say that whoever owned this machine did a fine job of taking care of it. We are letting it thaw out (it was about 5° when it arrived) and cannot wait to put some power to it and make parts. If it runs as good as it looks, we will be in the good shape. Thanks again. I look forward to doing business with you in the future. - Dan Esser
• MIDWEST CYPRESS
  
  Thank you! I will let my friends know you guys stand behind stuff. - Jim Guffey
• HAMMERDOWN WOOD PRODUCTS
  
  I bought this Saw while I was traveling on the road. I only talked to EX-FACTORY a few times and when I returned home it was there. - Stacy Hunt
• THE CEDAR STORE
  
  I think the $75 is very acceptable under circumstances and also a good business decision on your company's part. I have gone the extra step in my business to keep a customer happy. - After all, one person saying bad things about your company can offset 100 people saying good things and cost you money in the end. - I will accept your offer and say good things about you guys. - John Saxon
• PLAY MART INC
  
  My Buying experience… was overall wonderful. [The Product Manager] provided excellent customer service making the whole ordering experience go very smoothly from start-to-finish. She was there to answer all questions and make sure that we were happy. - Wendy Holsinger
• SANTIAM CABINETS
  
  My Buying experience... was adequate. - Don Serles
• ALEXANDER FABRICS LLLP
  
  I received all the information including the specifications, and photos so we could make the decision to buy the Saw. It was a great experience working with people who know their business. - John Small
• BLUEDOT
  
  Today it seems that most of us don't take the time to express our appreciation of "internal" customers. - Here at BLUEDOT FUNDING, we do take the time to say "Thank You." We appreciate you allowing us the opportunity to represent your company by partnering with EX-FACTORY and providing the financing for the equipment you are selling to your customers. We hope this leasing transaction was an enjoyable experience for both you and your customer. - James Howorth
• HBNT CO.
  
  EX-FACTORY had what I wanted at the price range I wanted. I was amazed at the quality and full description of the machines that were listed on the website. Thank you for your help. - C. E. Reed
• COAST MACHINERY GROUP
  
  I was pleased with my buying experience and would recommend EX-FACTORY to others.